We have a 30-day return policy; This means you have 30 days to request a return after receiving your product.

To be eligible for a return, your item must be in the same condition you received it, unworn or used, with tags and in its original packaging. You will also need a receipt or proof of purchase.

You can contact us at info@electrima.com to start the return process. If your return is accepted, we will send you a return shipping label and instructions on how and where to ship your package. Products returned to us without a refund request will not be accepted.

You can always contact us at info@electrima.com for any feedback questions.


Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is faulty, damaged or incorrectly delivered so we can assess and correct the problem.


Exclusions / non-returnable items
Certain types of items cannot be returned, such as perishable items (such as food, flowers or plants), specialty items (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about your specific item, please contact us.

Unfortunately, we cannot accept returns on items or gift cards.


Stock Exchanges
The quickest way to make sure you get what you want is to return the item you already own and make a separate purchase for the new item once the return is accepted.


refunds
Once we receive and inspect your return, we will contact you and let you know whether the return has been approved or not. If approved, the payment will automatically be refunded to your original payment method. Please note that it may take some time for your bank or credit card company to process and send the refund.